Collectors - Full-time

FMS is looking for Collectors to join our team. We are a collection agency that provides best in call service to our nationally recognized clients. We are looking for Customer service representatives to assist in our Tulsa Call Center. Essential Duties and Responsibilities: Negotiate payment terms and methods when right party is contacted. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer to better understand potential objections to payment. Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate best possible payment arrangements on high collectability or value accounts. Overcome objections and suggest money sources for debt payment. Utilize payment options (check by phone, direct mailed in payments, online payments, etc.) and secure this information so that the state farm can secure these payments through their system. Communicate with consumers regarding, live and voicemail, providing contact information via a mandated script. Perform proper consumer verification procedures as dictated by FMS policy and client requirements to include properly identifying the consumer, the company name, and requesting payment on the account. Accurately documenting account notes with new consumer demographic information, outcome of call, account disposition, payment arrangements, and content of communication. Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws. Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE A high school diploma and two to six months relevant experience is preferred. Previous experience in customer service, sales, collections, or a related role is preferred. Knowledge of 1st party collections. FDCPA, HIPAA, and the ability to be licensed in all states is preferred. Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred. Prior PC and keyboard knowledge is preferred. Ability to compute basic math calculations using addition, subtraction, multiplication, division and percentages is preferred. Successful completion of a background check and drug screen. COMMUNICATION/TEAMWORK SKILLS Employee has contact with individuals within their department and extensive external contact with consumers. PHYSICAL SKILLS AND ABILITIES Hand dexterity Able to talk and hear Occasionally required to stand or walk and lift and/or move up to 25 pounds WORK ENVIRONMENT Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. FMS Currently Offers: 6 Paid Holidays a year PTO - Paid Time Off Employer Matching 401K Health, Dental, Vision, Life Insurance No Cap on Commissions Earned Competitive Pay based on Experience Paid Hands on Classroom Training Rewards Based on Performance Job Type : Full Time Tulsa World. Keywords: Customer Service Representative, Location: Tulsa, OK - 74103