On Call/Service Coordinator

Home Instead Senior Care is a private duty homecare company serving Manatee County.  The On Call/Service Coordinator position is a part time position answering the On Call cell phone after hours on weekends and one weeknight each week.  We provide complete and thorough in-office training before assigning On Call duties.  Some additional in-office hours may be requested.

The responsibilities break down as follows:

On Call

While On Call after hours you are responsible for:

• Answering each call in a friendly and professional manner
• Filling open client shifts that occur while On Call (call offs and/or emergency shifts)
• Documenting  client and caregiver schedule changes in the company's computer software
• Communicating any updates to the Service Coordinators the next day
• Fielding prospective client inquiries

The On Call schedule is typically Monday 5:00 pm - 8:30 a.m (paid 2 hours) and Saturday from 3:30 pm to Monday 8:30 a.m. (paid 13 hours).  You are required to be on call during major holidays when our office is closed. You are provided a company cell phone and iPad for these duties.  

This position is ideal for someone who seeks flexible employment scheduling and who has a passion for helping others.  The position requires the ability to comfortably learn and utilize the company's scheduling software.  You must be a persistent and a resilient person, able to work quickly under stress with good judgement.  You must understand and adopt our mission to provide quality care to seniors.  The ideal candidate embraces the opportunity to work independently as well as being a member of a dedicated team.  We look forward to hearing from you!!

Each Home Instead franchise is independently owned and operated.