Chief Operating Officer - Full-time

Home Instead Senior Care Louisville - East and Oldham County offers many different types of in-home senior care that can be individualized to meet the needs of our clients. The Home Instead Senior Care network has been delivering in-home senior care for more than 20 years. Our location serves Jefferson County which includes: St. Matthews, The Highlands, Jeffersontown, Fern Creek, Prospect, Eastwood, Middletown, Highview, Okolona, Pewee Valley, Crestwood, Buckner, Goshen and LaGrange.

Our Louisville East office is seeking a high energy, well-organized individual to build upon our current growth, and who seeks to make a difference with our clients and within the community. The ideal person has demonstrated success in managing operations in proficiency and productivity. Knowledge of the competitive market, and have a genuine interest in the people we connect with throughout the day - our seniors.

Position Specifications

• Ensure clients are cared for at the highest quality standards
• Make continuous process improvement a way of doing business
• Enjoy service to others
• Be creative and goal oriented
• Define processes and simplify work flow
• Find ways to reduce costs including overtime
• Facilitate achievement of being a Preferred Place to Work as measured by low employee turnover, high employee retention and strong employee engagement
• Senior Leadership team member responsible for strategic planning and initiatives
• Supervises all scheduling and case management functions

Competencies

• Proven successful P&L management as a COO or other Senior level operations position
• Established track record of leading a strong and effective team
• Fit with Home Instead Senior Care Servant Leadership culture
• Demonstrated success and proficiency in productivity and margin improvement, including expertise and proficiency in:
  • Staff optimization
  • Quality standards adherence and on-time delivery of service

• Past record of leading/managing operations to be a Preferred Place to Work as measured by:
  • Low employee turnover
  • High employee retention
  • Strong employee engagement

Attributes

• Strong Interpersonal Skills
• Ethics and Integrity
• Positive Attitude and professional Business Demeanor / Temperament
• Accountable

Education

• 4 year degree, MBA preferred, will consider advanced Health Care Degree

Each Home Instead franchise is independently owned and operated.