Vail Resorts Intermediate Associate: Bike Mechanic - Year Round - Hoigaards in Minneapolis, MN | 54258974

Hours	Full-time, Part-time
Location	Minneapolis, MN Minneapolis, Minnesota

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

SUMMARY OF JOB: (In about four sentences, describe the primary purpose of this position.)

Responsible for performing quality repairs on customers’ bikes, including walk-in repairs, overhauls, and complex repairs as they arise. Completes diagnosis of customers’ equipment and provides a repair estimate. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer’s cycling experience by providing broader in depth knowledge.

ESSENTIAL JOB RESPONSIBILITIES: (List the 8 – 10 most important responsibilities, from most significant to least. "Tab" to new bullet.) (List the 8 – 10 most important essential responsibilities, from most significant to least. "Tab" to new bullet. Do not list job responsibilities which are tangential (i.e., not fundamental) to fulfilling the position’s primary purpose.)

 Provide customers with the highest level of technical service

 Gather and respond to service requests and ensure it is properly and safely completed to the customers’

satisfaction

 Protect company liability in regard to services performed

 Ensure service paperwork is completed legibly, accurately, and filed accordingly

 Tune bikes using the proper tools while following all safety procedures

 Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to

 May be responsible for ordering tools, shop equipment, or special orders based on shop needs

 Servesas a resource for less experienced employees

SCOPE:

Expense Budget Responsibility (Including Labor):

N/A

# of Departments & # Locations Responsible for:

N/A

# Direct Reports & Titles:

N/A

# People Managed:

N/A

Frequent Internal Contacts (list 3 depts or titles):

Store Co-Workers

Frequent External Contacts (list 3):

Customers

JOB REQUIREMENTS: (Identify the MINIMUM education, experience, etc. required to perform the job. Be specific. Example for Supervisory Experience: 5 years experience in managing staff at supervisory level.)

Education:

 HS Diploma or GED Equivalent

Work Experience:

 At least 1 year relevant work experience required

Supervisory Experience:

 Not required

Licenses/Accreditations:

 Not required

Computer Skills:

 Basic computer skills with ability to learn

Language(s) Skill:

 English fluency

Other Requirements:

 Excellent customer service skills

 Ability to handle multiple customers and projects at one time

 Ability to manage and provide direction when necessary

Preferred Skills:

 Average math skills

PHYSICAL REQUIREMENTS: (MINIMUM requirements to perform job. Check all that apply. Does not have to add up to 100% of time.) While the following attempts to communicate the traditional physical demands associated with this position, the company will consider varying such requirements whenever necessary to provide individuals with disabilities an equal employment opportunity.

Maximum Weight Lifted:

0 – 10 lbs 11 – 25 lbs 26 – 50 lbs 51 – 100 lbs

Lifting Frequency (up to maximum weight):