Industrial Water Treatment Service Technician - Quad Cities & Northwest/Central Illinois - Full-time / Part-time

Plymouth Technology, an industrial water treatment leader, has an immediate need for a Technical Field Specialist based in the Quad Cities or Northwest/Central parts of Illinois. If you are passionate about solving problems, interacting with customers, managing your service schedule, and working in a hands-on capacity, we invite you to apply. This is your opportunity to join a growing company offering a competitive salary, excellent benefits and a great employee/employer culture. Plymouth Technology is highly selective in its hiring of sales candidates. Candidates must meet the minimum qualifications stated below.

 About the Company

Plymouth Technology, Inc. is a privately owned regional water treatment company serving the Midwest. Established in 1991, the company has an exceptional record of sustained growth.

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Job Overview

You will be joining a team of professionals that support water treatment applications in a variety of industries. The role requires you to service, execute, and document technical services in Plymouth Technology accounts. This position reports to the Sr. Consultant.

Key Responsibilities

• Provide routine technical service & support to Consultants in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans. Specifically in area of water treatment.

• Work closely with current customers, in defined territory, to understand business needs and recommend continuous improvement and innovation plans that will maintain sales within your assigned territory.

• Develop strong relationships with the key stakeholders in both your own assigned territory, and in the strategic district accounts where you provide technical service support to other Consultants.

• Provide technical water treatment support to customers; identifying and resolving customer challenges, escalating as required.

• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.

• Documents and communicates completed services by providing clarity and value to the customer.

Basic Qualifications:  

• Must have water treatment or specialty chemical industry experience; and/or working knowledge of boilers, cooling towers, and wastewater treatment

• Must have experience in an manufacturing environment with working knowledge of industrial processes

• Must have a valid Driver’s License and acceptable Motor Vehicle Record 

•  Must be able to pass drug test and background check

• Must be able to lift minimum of 50lbs., climb ladders and stairs

Preferred Qualifications:

• Associate or Bachelor degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.), or Technical Certification wastewater treatment is a plus. 

• 2+ years of successful technical service or field sales support experience

• Must have mechanical aptitude

• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)

• History of working in a field that required autonomy and self-motivation

• Prior experience that required excellent communication skills

• Prior experience that required excellent organizational skills

• Prior experience that demonstrates a strong work ethic and ability to multi-task

• Ability to travel in the U.S. for training/meetings