Assistant Front Office Manager - Full-time

Las Alcobas, A Luxury Collection Hotel

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office hotel operation being pro-active, creative and results driven and act on behalf of the Rooms Division Manager. The Assistant Front Office Manager is responsible to oversee the effective and efficient operation of Front Office which includes Bell/Valet, Reception, Concierge and Telephone departments. Plan, organize, and motivate Guest Service Agents to excel in delivering highly personalized service. 

Responsibilities include but are not limited to:

• Supervises Telephone Departments, Bell/Valet and Front Desk activities. • Oversees Front Office operations including room swapping, inventory types and rules, check-in, check-out, and room blocking. • Is involved with guest challenges and resolves these challenges to the guests’ satisfaction. • Ensures all associates in the department are well uniformed and well groomed. • Assigns, oversees and keeps records of duties and shifts for associates in the department. • Answers inquiries pertaining to resort policies and services. • Trains Front Office associates to answer and resolve all guest challenges. • Solves and/or assists Front Office associates in solving non-routine or complex guest challenges, system challenges, and procedure problems. • Confers with PBX staff, Front Desk associates, Bell/Valet associates, and managers to determine requirements to better the service at the Front Office. • Assists with creating long-term strategies for growth of the Front Office department, and makes recommendations to Front Office Manager. • Points out, suggests, and assists in implementation of procedure/policy changes. • Utilizes all forms of communication to ensure information flow among staff. • Ensures that all procedures and policies are adhered to by all Front Office staff. • All other duties as assigned.  

Qualifications:

• Excellent communication skills, written and verbal
• Adept with technology
• 1-3 years hospitality related experience

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.