Host @ Grange Restaurant - Full-time

Citizen Hotel

The Grange Host greets and escorts guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Hosts are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.  The Grange Host may be the final point of contact and have the ability to ensure guest satisfaction in person or over the phone. We are currently looking for an enthusiastic, motivated person to be our next Restaurant Host for Grange Restaurant and Bar at The Citizen Hotel who understands the service environment. The ideal candidate will have day/night/weekend availability. Candidate will have fine dining hosting experience, a polished appearance, will be guest service driven, be an "out of the box" thinker, appreciate and foster a team environment, and have a passion for our creative and fun culture.You will love this position if you have...-A passion for outstanding guest service, a 'farm fresh' palate and affinity for all things 'local'.-An appreciation of a collaborative environment and "can-do" spirit.-An authentic sense of blending the classic and the eclectic. (This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Benefits: Some of the great benefits of being part of the Citizen Hotel Team include: Medical, Dental and Vision coverage, Pension Trust Fund, Associate Hotel Discount Rate program, and Career Development based on qualifying hours per the Union.

ESSENTIAL JOB FUNCTIONS:

-Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

-Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

-Maintain proper set-up of dining room.

-Receive records and make any necessary arrangements for reservations and special functions in the restaurant. 

-Comply with attendance rules and be available to work on a regular basis.

-Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

-The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

- Must be able to read, write and speak English

- Must have open flexibility for scheduling, including evenings, weekends and holidays

- Must have at least one year restaurant experience

- OpenTable reservations program knowledge preferred

- Must be able to stand and walk for extended periods of time

- Must be able to lift and carry a tray weighing up to 50 lbs

- Must possess great customer relation skills and interact well with guests.

- Farm to fork food knowledge preferred

- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

-Maintain a professional appearance and manner at all times. 

-Ability to grasp, lift and/or carry, or otherwise, transport up to 30 lbs.

-Ability to move or push goods on a hand cart/truck weighing a maximum of 100 lbs.

-Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

-Ability to remember, recite and promote the variety of menu items. 

-Ability to move throughout a crowded room to seat guests. 

-Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. 

-Physical on site attendance required.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.