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in Cleveland, OH
Hotel Front Desk Agent - Full-time
Hours | Full-time |
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Location | 527 Prospect Avenue East Cleveland, Ohio |
About this job
Residence Inn Cleveland Downtown
Do you enjoy having fun everyday? Being a Guest Service Agent might be the job for you! Often the first encounter with a guest, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Guest Service Agent with Interstate, you’ll have many opportunities to brighten someone’s day.
As a Guest Service Agent , you will
- Have fun with our guests!!
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone everyday.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.