Front Desk Agent - Full-time

Hyatt Place San Jose/Downtown

Position Purpose:

Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.  This role creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Essential Functions:

• Greet and welcome guests upon arrival, utilizing guest’s name at every opportunity.
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Register guests into the computer, verifying reservation, address, and payment information.
• Answer hotel telephones courteously and efficiently following standards.
• Prepare, set up, stock, take down, clean and provide quality beverages, which may include alcoholic beverages, and food products consistently for all guests by adhering to all recipe and presentation standards.  Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner.  Maintains a clean, organized environment for guests by clearing tables during service.
• Follow operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
• Promote the hotel brand’s preferred guest program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Follow all safety and sanitation policies and procedures.
• Perform any other duties as assigned.

Fundamentals:

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.