Housekeeping Supervisor

DoubleTree by Hilton Hotel Los Angeles - Norwalk

This is a career opportunity with Interstate Hotels & Resorts.  Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

-Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. 

-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. 

-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. 

-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. 

-Respond to guest requests, concerns and problems to ensure guest satisfaction.

- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. 

-Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. 

-May assist the evening staff in the performance of duties to include:  cleaning of lobby, turndown service, trash removal. 

-Perform special projects and other responsibilities as assigned.  Participate in hotel committees and task force assignments. 

Knowledge and Skills:

Education:  High school education or equivalent experience

Experience:  Experience required by position is from one to two years of employment in a related position with this company or other organization(s)

Skills and Abilities:  Requires working knowledge of Housekeeping and the hotel's/ Interstate's services, policies and operations.  Working knowledge is generally learned on-the-job.

Requires supervisory skills.

Ability to communicate information and hotel services to management and guests.

No. of employees supervised:  Six plus employees

Travel required: None

Hours Required: Eight hour shift; scheduled days and times may vary based on need

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.