Guest Service Agent / Night Auditor - Part Time

Comfort Suites Arlington

GUEST SERVICE AGENT:

Checking people in and out. It’s a no brainier, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
• Welcome and serve guests in person and over the phone everyday. 
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

NIGHT AUDITOR (PT):

You’re like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place. You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night’s data for the new day’s action. Who was that? It could be you as Night Auditor for Interstate.       

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
• Provide rooms management with a clear picture of their performance using the data gathered.
• Run the night audit final, after ensuring all revenue is in balance.
• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required. This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.