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Lead Specialist TCC Delivery Services
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Brooklyn Park, MN Minneapolis, Minnesota |
About this job
Lead Specialist, TCC Delivery Services (62279)
Classification: Non-Exempt
Date: February 2018
About us:
Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
As a Lead Specialist TCC Delivery Services, you will provide real time support and resolution for internal teams and external carrier network to deliver packages in a timely manner for our guests. You will manage the movement of goods from point of sale to guest delivery by assisting and educating our store team members, utilizing multiple systems to work through traffic delays to reroute the carrier to their delivery destination on time, and communicate delivery updates to the guest. You will support team, guests, store members, and transportation partners with their technical needs. You will need to prioritize guest deliveries to ensure exceptional delivery experience and meet performance goals related to quality and metrics. You already possess strong interpersonal skills and have excellent written and verbal communication skills. You also have the ability to de-escalate issues by communicating in a positive and respective manner. You are curious, seek to drive resolution, and apply urgency for escalated incidents while demonstrating critical thinking and decision making skills. You are detailed oriented and have the ability to use various in use various information sources to answer questions, identifying root cause and global issues, and are confident solving problems and appropriately resolving issues. Job duties may change at any time due to business needs.
About you:
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High School Diploma or GED required
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2-3 years proven experience in customer service, contact centers, or operations
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Strong analytical and technical aptitude with ability to work in a fast-paced environment
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Ability to work a flexible schedule including nights, weekends and holidays
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Experience with logistics, distribution, or last mile operations/support with carrier/delivery companies
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Demonstrated skills in Microsoft programs, including Word, Excel and Outlook, Visio and Project
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College degree or equivalent experience preferred
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