Store Protection Specialist

Job Description

GENERAL PURPOSE :

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by a command physical presence , and monitoring employee bag inspections. Partner with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage. Must embrace company values, display strong customer service skills, and have a mentality to protect the Ross treasure.

ESSENSTIAL FUNCTIONS:

- Mitigating Theft & Fraud

Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior.

Gather theft indicators and use internal or external intelligence to impact shortage trends. Effectively communicate to store leadership and Loss Prevention.

- Maintaining a Safe & Secure Environment

Provide visible presence at store entrances/exits and on sales floor in a company issued vest, monitoring for potential safety issues.

Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

- Minimizing Operational Shortage

Increase store awareness on effective processes to minimize operational shortage.

Train and educate on shortage reduction initiatives.

Observe proper checkout procedures for customers and associates

- Developing Great Teams & Partnerships

Provide great customer service by greeting customers and answering questions.

Regular involvement with internal and external partners.

- Other duties as assigned to support Loss Prevention initiatives.

For more information please visit www.rossstores.com for a list of qualifications, special skills, competencies, and physical requirements for the desired position.