M-Retail Store Manager, Bilingual Spanish

Job Description:

Responsible for the overall management of the retail store including sales, customer service, staffing & scheduling, inventory and cash management, merchandising, and maintenance of the store. This position is also responsible for the administrative & logistics functions of setting up customers to receive service from MetroPCS.

Responsibilities:

Lead team members to ensure store meets quota on a monthly basis
Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business
Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget
Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment
Ensure that all opening and closing procedures are followed
Ensure the integrity of inventory and cash in the store environment at all times
Complete sales tracking and related reports
Ensure store is clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned
Manage all customer-related activities to ensure a high level of customer service in the store environment
Implement new store programs and be proactive in creating new sales initiatives
Ensure that all company policies are followed as well as any market specific objectives
Assist with managing outside sales & marketing activities as needed
Assist area manager in handling employee disciplinary issues
Identify & communicate activities within the community served by the store to increase brand awareness and sales
Ensure all company communications are disseminated to store staff

Qualifications:

High school or GED equivalent; College degree preferred
5 years retail sales experience, preferably in the wireless telecommunications industry; prior retail management experience preferred
Must be fluent and able to effectively communicate in both English and Spanish

 

Minimum Qualifications:

At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.

Company Profile:

MetroPCS provides the freedom and convenience of unlimited, no-annual-contract wireless services on an advanced nationwide 4G and 4G LTE network for a flat rate. With MetroPCS, customers get great value and a wide variety of device choices from leading brands. A flagship brand operated by T-Mobile US, Inc. (NASDAQ: TMUS), MetroPCS products and services are available online and across the United States through a network of company-owned stores, authorized dealer locations, and leading national retailers.

EOE Statement:

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.