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Account Services Night Manager/Supervisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cleveland, OH Cleveland, Ohio |
About this job
Job Description
We have an immediate opening for an Account Services Night Manager/Supervisor.
The ideal candidate will exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to lead and coach others.
Ultimately, you will be responsible for departmental goals to ensure that the targets defined by the organization are achieved.
Compensation & Employment Details:
- Base + Commission
- Full-time position
- Evening hours, with potential weekend hour
Qualifications/Requirements:
- BA/BS Degree in Business or related field a plus
- 10 years customer service experience in a call center/collections environment
- 2 years prior management experience
- Proven ability to manage and motive staff
- Excellent leadership, communication, interpersonal and organization skills
- Working knowledge of compliance with Federal and State Laws
- Proficient in MS Office, internet/search engine savvy
- Problem – solving aptitude
Responsibilities:
- Development and implementation of effective collections/customer service strategies and training materials
- Ensure the integrity of the receivable file and credit ratings on delinquent accounts
- Hire, develop, train, and coach employees
- Evaluate and monitor employees to ensure collection policies/procedures are followed
- Monitor communications between employees and customers; coach/train as needed
- Collector assistance reports – analyze and review with collectors for training
- Collaborate with other departments to ensure accurate and timely transfer of information
Company Description
For over 35 years, United Consumer Financial Service (UCFS) has offered financing solutions to thousands of merchants and distributors and has services almost four million satisfied consumers. UCFS provides a multitude of financing services to distributors, merchants and professional service organizations, as well as consumers throughout the United States, Puerto Rico, Canada, Australia and the United Kingdom.
We believe that business success is best achieved by building long-lasting and mutually beneficial relationships. We have built our business upon a foundation of ethical values that closely parallels our parent company, The Scott Fetzer Company. These values are guided by three simple, yet powerful words:
Integrity – being honest and always considering the moral implications of each and every business decision we make.
Responsibility – taking accountability for the decisions we make, as well as recognizing when corrective action is necessary.
Respect – treating others fairly and with dignity at all times.
Our business is conducted with an integrity unrivaled in our industry. Our commitment to treating each and every customer we encounter justly and with respect has been the key to our success. Making responsible business decisions helps us to ensure each of our business relationships remain mutually beneficial, fostering sustainable growth for both UCFS and its customers.
We have built our success on a foundation of teamwork and perseverance. A holistic understanding of the financial industry enables us to view our customers as extended members of our team. We realize that we can only be as successful as the people and businesses we serve.
We provide short-term consumer financing through merchants and distributors for many different types of goods and services. Our four decades of experience uniquely position us to provide extremely competitive contracts that can be customized to your exact requirements.
Today, UCFS is a team of over 200 professionals working in the United States and abroad.
We believe that business success is best achieved by building long-lasting and mutually beneficial relationships. We have built our business upon a foundation of ethical values that closely parallels our parent company, The Scott Fetzer Company. These values are guided by three simple, yet powerful words:
Integrity – being honest and always considering the moral implications of each and every business decision we make.
Responsibility – taking accountability for the decisions we make, as well as recognizing when corrective action is necessary.
Respect – treating others fairly and with dignity at all times.
Our business is conducted with an integrity unrivaled in our industry. Our commitment to treating each and every customer we encounter justly and with respect has been the key to our success. Making responsible business decisions helps us to ensure each of our business relationships remain mutually beneficial, fostering sustainable growth for both UCFS and its customers.
We have built our success on a foundation of teamwork and perseverance. A holistic understanding of the financial industry enables us to view our customers as extended members of our team. We realize that we can only be as successful as the people and businesses we serve.
We provide short-term consumer financing through merchants and distributors for many different types of goods and services. Our four decades of experience uniquely position us to provide extremely competitive contracts that can be customized to your exact requirements.
Today, UCFS is a team of over 200 professionals working in the United States and abroad.
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