Cashier/Receptionist

Position Overview

The Service Cashier/Receptionist is responsible for processing payments for work completed, proper reconciliation of repair orders and parts invoices, and the collection of money from Repair and Parts Orders.

Job Requirements

High school diploma or equivalent

Ability to read, write, add, subtract, divide, and comprehend written instructions and information

Demonstrated customer service skills

Bilingual English and Spanish (preferred)

6+ months QuickBooks experience

6+ months Excel experience

Daily Activities

Inspect every service repair order and/or parts invoice for proper completion and accuracy

Reconcile the repair orders by entering the appropriate information into QuickBooks.

Calculate the materials charge applicable for each order

Calculate the taxes to be charged.

Collect the total retail charges from the customer in cash, check or authorized charge account

Provide the customer with the proper change and/or receipt

Deliver to the accounting department, all repair orders and parts invoices closed during the business day

File repair orders as directed by the office manager

Answer telephone, transfer calls to the appropriate people, and take messages when necessary.

Control and turn into the accounting office, any bills associated with the repair orders

Monitor the time clock and its employee data for accuracy

Reconcile the physical parts inventory to the QuickBooks information

Ensure that customer complaints are handled promptly, with genuine concern according to company guidelines

Report to management any situation or condition that jeopardized the safety, welfare, or integrity of the company, its employees, or customers

Perform any other administrative tasks as directed by management