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IT Help Desk
| Hours | Full-time |
|---|---|
| Location | Grand Rapids, MI Grand Rapids, Michigan |
About this job
Store:
Restaurant Service CenterCity:
Corporate Office -- Grand RapidsOur IT Help Desk Technician is responsible for assisting the Help Desk by troubleshooting IT issues. Past experience working in IT is highly desirable. Project direction will be given on a daily basis.________________________
Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: Grand Rapids, Michigan
Education: Associates degree in Information Technology or related study. Bachelor's degree in Information Technology or currently enrolled is preferred
Certifications: None required, but A+, Microsoft Basic, Network+ is a BIG plus
Experience: Willing to train, but1+ year IT Help Desk or Quick Service Restaurant/Retail experience is highly preferred
Requirements: High level of customer service, knowledge of IT software, ability to provide phone and in-person IT software and hardware support, proficient with business software. Must have a clean, valid drivers license and reliable transportation.
Compensation: Hourly pay and benefits, PTO, paid holidays, quarterly bonus plan, meal discounts, mileage, phone allowance, free training and more!
ESSENTIAL RESPONSIBILITIES:
- Over-the-phone (primarily) and on-site repair of all Point-of-Sale (POS) Equipment, kitchen video monitors and controllers, network devices, and drive-thru communication systems.
- Troubleshooting and addressing tickets for time keeping the software, and other business software.
- Support for order confirmation displays, wireless controllers, headsets, speakers, microphones, and other order processing equipment.
- Back office computer, printer/fax & battery backup support for the restaurants.
- Assist with other internal IT projects including planning, deploying and maintaining point-of-sale systems and corporate office servers; workstations; software including any or all other technology that enables our restaurants to operate efficiently.
- Thorough and accurate documentation for all Help Desk calls or on-site repairs.
- Document common fixes for self-help/knowledge base
WORKING CONDITIONS:
Working in an office environment, this role will involve extensive periods of time using a computer, or in a meeting space. Occasional on-site work in the restaurant, including all areas where technology needs support.