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in Vail, CO

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Hours Full-time, Part-time
Location Vail, CO 81657
Vail, Colorado

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The Front desk Supervisor provides guidance and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered.  The Front Desk Supervisor will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and SOP's. This position will assign and instruct Guest Service Assistants in details of work, observe performance, and encourage adherance to standard procedures.

ESSENTIAL JOB RESPONSIBILITIES:

  • Welcome guests in a warm, friendly, prompt and professional manner.
  • Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay and all guest room move request according to The Arrabelle's Operating standards.
  • Maintain a high level of professional apperance, demeanor and ethics in dealing both with guests, co-workers and subordinates.  
  • Act as the Manager on Duty when necessary and carry out the duties required of a manager.
  • Assisting the Manager on Duty with guest issues and requests.
  • Assist with training new and existing front desk agents on the check in and check out procedures adhering to brand standards and ensuring quality service, complies with all Resort policies, procedures and standards of operation.
  • Plan and implement upgrade strategy for all next-day arrivals.
  • Answer phones in a prompt and courteous manner with a pleasant, energetic voice. Utilize all guest profiles and names, anticipate guests' needs, respond promptly and acknowledge all guests passing by.
  • Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct.
  • Follow and monitor proper cash handling procedures outlined in the bank contract and training manual.
  • Other Duties as assigned

MINIMUM REQUIREMENTS:

  • Education: College Education - Preferred
  • Work Experience:One year of hospitality experience - required
  • Supervisory Experience: One year of hospitality supervisory experience preferred
  • Computer Skills: Microsoft Office (Word, Excell, Powerpoint), knowledge of computer or hotel systems preferred
  • Language(s) Skills: Ability to read and comprehend complex correspondence in English. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization
  • Must be able to stand for long periods of time in excess of 4-6 hours.
  • Must have flexibility in scheduling. (Holidays/Weekends/AM and PM)

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 148548