Hospitality Reps & Ticket Agents - Full-time

Are you a people person?

Do you like interacting with the public?

Are you looking for a fun, upbeat work environment?

BOSTON HARBOR CRUISES is accepting applications for:

Hospitality Reps & Ticket Agents

Boston Harbor Cruises is the city's largest water-based sightseeing tour company, offering Whale Watches, narrated Harbor Cruises, Ferries to the Harbor Islands, Provincetown, Salem, and much more.

We are currently seeking friendly, upbeat people to work as hospitality reps (or "Dock Concierges") to provide excellent service to customers that board our vessels, and Ticket Agents to sell tickets in our multiple sales booth locations.

Dock Concierges / Hospitality Reps

If you like interacting with people from all over the world, and have a friendly, ougoing personality, then this may be the position for you! Our Dock Concierges work various outdoor locations along the Boston Waterfront, chatting with customers as they wait to board a cruise, processing passengers' tickets, and providing helpful information to visitors. Qualifications for this position include:

• An outgoing personality and good sense of humor, able to interact with guests in a friendly, courteous manner.
• A sincere interest in learning all aspects of customer service
• Knowledge of the Boston area (in order to give directions to area restaurants and attractions)
• Ability to follow a detailed and highly structured set of policies and procedures
• A positive, "can-do" attitude as part of a well-functioning team
• Agreeable to working outdoors in all kinds of weather
• You must be able to work at least one weekend day per week as part of the schedule; those able to work both weekend days have an advantage

We seek candidates that are available to work into the fall, at least through October 31st ; those such candidates will have a a strong advantage.

Ticket Agents

Work at one of our fast-paced ticketing locations on the Boston Waterfront. We seek friendly, courteous people with exceptional customer service skills, who are computer literate and able to stay calm and focused under pressure in a busy, fast-paced environment. Multilingual candidates especially wanted! Tasks and qualifications include:

• Assisting customers with ticket purchases
• Gaining product knowledge and explaining BHC’s various cruise offerings
• Properly handling cash and credit card transactions
• Recommending combination products and promoting special offers
• Communicating clearly with other departments and personnel
• Maintaining a friendly, courteous demeanor even when under pressure during hectic periods
• You must be able to work at least one weekend day per week as part of the schedule; those able to work both weekend days have an advantage

Similar to above, you must be available to work at least through October 31st; those able to work through the end of October or later will have a strong advantage.

Hourly wage is $11.00 to $12.00 per hour, dependent on experience and qualifications.

TO APPLY:

Please submit a cover letter and resume (preferably in Word or PDF format),You may also apply in person at our main office located at 63 Long Wharf, Boston, MA 02110.

To learn more about our company, visit our website at: www.bostonharborcruises.com.

Boston Harbor Cruises is an Equal Opportunity Employer. All applicants are subject to a routine background check.