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in Saint Louis, MO
Level 1 Support Technician
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Saint Louis, MO Saint Louis, Missouri |
About this job
Midwest Networking Services is an established growing IT company seeking Level 1 Support Technician to provide monitoring, management, and support services in the St. Louis Metro Area. Candidate must demonstrate proficiency in hardware/software support, troubleshooting, password reset, smartphone experience, anti-virus installation and networking issues in a Windows based environment. Qualified candidates must be self-motivated, dependable with a professional appearance and excellent customer service skills with patience in understanding client needs.
Job Duties
- Installing and configuring computer hardware operating systems and applications
- Router installation, configuration and support
- Monitoring and maintaining computer systems and networks
- Talking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Troubleshooting system and network faults
- Diagnosing and solving hardware or software issues
- Troubleshooting LAN and wireless connectivity issues
- Installing and troubleshooting both local and network printers
- Maintain and monitor backup systems
- Network security and antivirus systems
- Replacing parts as required
- Providing support for mobile devices
- Supporting email applications
- Setting up new users' accounts and profiles and dealing with password issues
- Responding to call-outs within agreed time limits
- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with clients and other professionals, e.g., software developers
- Testing and evaluating new technology
Qualification/Requirements
- Excellent written and verbal communication skills
- Must have clean driving record and reliable transportation
- Occasional on-call/weekend work
- Degrees/certifications are a plus
In order to succeed in our company you must be relationship focused, innovative, dependable, show integrity and above all, serve wholeheartedly. If interested, please submit your resume along with a cover letter and desired compensation.