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Service Advisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Los Angeles, CA Los Angeles, California |
About this job
Overview
DTLA Service Advisor
Bilingual Preferred
English, Korean, Spanish, Chinese
Automotive Service Advisor (Service Writer)
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
DTLA Volkswagen continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
DTLA Volkswagen is a partner of the Lithia Family of groups. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successful publicly traded retail automotive groups in the nation.
Job Description
Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
* Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
* Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Communicate additional repair and service needs to the customer based on vehicle inspection.
* Administer the manufacturer warranty for qualifying vehicle repairs.
* Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
* Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Qualifications:
* Previous Service Advisor experience, preferred
* Prior experience as an automotive technician a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Basic mechanical understanding of an automobile
* Strong organizational skills and detail oriented
* Be at least 18 years of age
* Possess an acceptable driving record and a valid driver's license in your state of residence.
Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
Automotive Service Advisor -- Service Writer -- Customer Service Writer
DTLA Service Advisor
Bilingual Preferred
English, Korean, Spanish, Chinese
Automotive Service Advisor (Service Writer)
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
DTLA Volkswagen continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
DTLA Volkswagen is a partner of the Lithia Family of groups. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successful publicly traded retail automotive groups in the nation.
Job Description
Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
* Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
* Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Communicate additional repair and service needs to the customer based on vehicle inspection.
* Administer the manufacturer warranty for qualifying vehicle repairs.
* Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
* Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor -- Auto Sales -- Customer Service Writer
Qualifications:
* Previous Service Advisor experience, preferred
* Prior experience as an automotive technician a plus
* A team player who is focused on providing exemplary customer service
* Ability to multi-task in a fast paced work environment
* Basic mechanical understanding of an automobile
* Strong organizational skills and detail oriented
* Be at least 18 years of age
* Possess an acceptable driving record and a valid driver's license in your state of residence.
Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
Automotive Service Advisor -- Service Writer -- Customer Service Writer