General Manager - Travel Center

CEFCO Convenience Stores is looking for a dynamic General Manager for our brand new Travel Center located in Tyler, TX, opening to guests in May 2018. The ideal individual takes pride in their work, invests in creating strong working relationships throughout the organization, and acts with confidence and integrity with an eye towards solutions. The candidate must thrive in a fast-paced environment, be capable of delivering an exceptional guest experience, and has a drive to increase sales. The candidate must have a willingness, desire, and motivation to personally invest in mentoring, training and developing a high-performing team.

At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.

The General Manager reports to the District Manager and is responsible for day-to-day operations of the travel center including, but not limited to, scheduling, training and, supervising both the Assistant Store Managers, Customer Service Representatives, and Store Maintenance employees. This position is accountable for the store profits, and all controllable expenses including labor, inventory levels, and cash.

Travel Center Operations:

• Provides an exceptional Guest Experience, every time.
• Finds ways to increase sales across all shifts.
• Implements and enforces established daily operating procedures to ensure store is clean, adequately stocked, organized and well kept.
• Ensures all merchandise is stocked and displays are attractive, priced correctly and, displayed in a safe manner.
• Completes daily paperwork and computer entry in a timely manner as established my management.
• Monitors cash over/short, inventory, shrinkage, and drive-offs daily.
• Resolves any customer complaints in a timely and professional manner.
• Implements monthly promotions and ensures all POS advertising/signage is properly posted at the right time.
• Communicates with District Manager and Pricebook representatives on any prices changes and/or issues.
• Reports and processes all employee and/or customer incidents or accidents as per established company procedure.

Team Management

• Recruits, hires, trains all store personnel.
• Ensures performance standards are maintained to ensure efficiency and quality.
• Motivates, encourages and challenges all store personnel.
• Provides staff development with company objectives in mind.
• Conducts store meetings including safety meetings, as required.

Job Requirements
Qualifications

* 3-5 years' management experience in a large-format convenience store, retail, fast food or restaurant operations.
* Must have food experience.
* Must have budget and P&L experience.
* Professional level communication skills (written and verbal).
* Be able to interact with all levels in an organization.
* Able to thrive in a fast-paced, ever-changing environment.
* Able to work long hours including nights, weekends and holidays.
* Proficient in MS Office Suite including Excel.
* Previous Travel Center (with showers and parking for 50+ semi-trucks) General Management is highly preferred.

The Fikes Companies is an Equal Opportunity Employer.