Call Center Representatives - Full-time / Part-time

Job duties

• Help assist customers in resolving their past due cable television service accounts.
• Negotiating payment arrangements on past due amounts.
• Preserve/enhance our client’s reputation by maintaining high customer service and empathetic focus to our collection approach
• Follow established CMI policies, procedures, and training guidelines.
• Meet call center goals and productivity standards
• Establish payment arrangements with a sense of urgency and set deadlines
• Serve as an active member of the team contributing to a positive work environment
• Preserve confidentiality and security of sensitive information
• Assist in special projects as requested

Job Requirements:

• Drug test and clean background required
• Good written and verbal communication skills
• Must be able to type at least 25 words per minute
• Some negotiation and listening skills
• Results-oriented
• Genuine desire to learn and succeed
• Proficient on the computer
• Bilingual a Plus
• Strong work ethic and excellent attendance record

We are proud to offer the following benefits package to all our employees:

• Casual Dress Code
• Great pay with Awesome Bonus opportunities
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan with a CMI employer match
• 100% Employee Owned - Employee Stock Ownership Plan
• Employee Referral Bonuses
• Fun Fridays
• Teamwork Environment

Job Type: Part-time

Salary: $9.00 to $10.00 /hour