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Front of House (FOH) Shift Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 2400 Cerrillos Rd Sante Fe, New Mexico |
About this job
At Chick-fil-A, the Shift Manager role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team member experience.
RESPONSIBILITIES
• Manages all aspects of the shift and serves as the FOH leader
• Designates the shift set up and ensures all positions are filled appropriately
• Ensures Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures Team Members work at a pace to maintain restaurant’s established speed of service guidelines.
• Ensures workstations are clean at all times.
• Ensures cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• Overseeing and leading the specific and general duties in the restaurant
• Provide and serve as an example of 2nd Mile Service
• Continuously improve and ensure Operational Excellence
• Responsible for maintaining strict adherence to Food Safety procedures
• Coaching team members in proper procedures and customer relations
• Ensure everyone is displaying a professional attitude at all times
• Ensuring overall cleanliness, stock, & organization
• Cash and coupon management
• Oversee Drive Thru to maximize DT count and efficiency
RESPONSIBILITIES
• Manages all aspects of the shift and serves as the FOH leader
• Designates the shift set up and ensures all positions are filled appropriately
• Ensures Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures Team Members work at a pace to maintain restaurant’s established speed of service guidelines.
• Ensures workstations are clean at all times.
• Ensures cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• Overseeing and leading the specific and general duties in the restaurant
• Provide and serve as an example of 2nd Mile Service
• Continuously improve and ensure Operational Excellence
• Responsible for maintaining strict adherence to Food Safety procedures
• Coaching team members in proper procedures and customer relations
• Ensure everyone is displaying a professional attitude at all times
• Ensuring overall cleanliness, stock, & organization
• Cash and coupon management
• Oversee Drive Thru to maximize DT count and efficiency
Requirements
Job Requirements
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Excellent customer service
* Strong communication/verbal skills
* Strong interpersonal skills: gets along well with others
* Ability to prioritize
* Organizational skills
* Close attention to detail
* Ability to multi-task
* Detail orientated
* Able to work well independently and in a team environment
* Servant spirit with strong sense of stewardship
* Self-starter who completes tasks without excessive supervision
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
* Excellent customer service
* Strong communication/verbal skills
* Strong interpersonal skills: gets along well with others
* Ability to prioritize
* Organizational skills
* Close attention to detail
* Ability to multi-task
* Detail orientated
* Able to work well independently and in a team environment
* Servant spirit with strong sense of stewardship
* Self-starter who completes tasks without excessive supervision