Retail Sales Keyholder

The position is responsible for supporting the Market Manager in meeting annual store sales objectives by driving customer traffic to the store and converting on this traffic to generate trampoline sales.  This role is directly responsible for coordinating and scheduling installations for Springfree store(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Working with the Market Manager, to prospect for local store community events and partnerships/sponsorships
• Lead and manage the execution of in-store events
• Participate and lend sales support for off-site community events and shows when required
• Process customer sales orders and book trampoline installations in the NetSuite IT system
• Lead the hiring and training of part-time Sales Associates using company training guidelines
• Schedule hours for part-time Sales Associates and submit payroll hours to Finance Dept.
• Handle and manage incoming customer service telephone calls
• Follow up on customer leads/prospects through outbound telephone calls 
• Ensure store projects a professional and customer-friendly environment

Installations

·         Hire and schedule part-time installation staff using NetSuite as the tool

·         Coordinate installation schedule for Springfree stores in the market

·         Register customer warranties when installations completed

BEHAVIOURAL COMPETENCIES

• Entrepreneurial, resourceful and self- motivated
• Good interpersonal and communication skills. 
• Strong customer service orientation 

• A good team player working assisting colleagues as required and working as one collective team

• Flexible and adaptable to handle a variety of situations and duties
• Demonstrates good leadership with the ability to motivate others
• Demonstrates a strong passion for the product, business and team

EDUCATION AND EXPERIENCE

• Minimum of  2 years customer service, sales or  retail experience
• University or Community College preferred
• Proficient with Microsoft Outlook and Word