Cashier/Clerical

The Cashier/Clerical Associate is responsible for completing the customer's shopping experience by completing sales and service transactions efficiently within the department or through exit cash wraps.  This position enhances the customer experience through courteous, efficient, and helpful interaction with customers, and fully optimizes miscellaneous income opportunities (i.e., credit, rapid credit, AccountCare, protection agreements, installation, gift cards, and Shop Your Way Rewards).

Job Duties:

• Drives revenue growth by using selling and customer service skills, including completing sales through ringing of sales through the point of sale system
• Optimizes miscellaneous income opportunities (i.e., credit, rapid credit, AccountCare, protection agreements, installation, and gift cards)
• Executes operational and selling processes consistently, and ensures sales performance standards are met (i.e., Credit "May I" program, Sears Purchase Protection (SPP), and Ratchet Repair program)
• Maintains front cash wraps to represent a clean and orderly appearance
• Works with the Sales Associates, and assists as needed
• Completes customer transations accurately and efficiently at the point of sale
• Delivers superior customer service
• Assists in handling and resolving customer issues, and understands and educates customers on the return policy
• Smiles and says "Hello" and "Thank You" when appropriate
• Asks every customer "Did you find what you were looking for?"
• Reviews the Associate Contribution Report (ACR) daily to identify opporutnities for performance improvement
• Processes daily sales and register detail
• Orders and maintains store supplies
• Processes vouchers and change orders
• Processes, sorts, and distributes mail
• Maintains files for various reports and detail
• Assists in handling customer issues after the sale
• Follows all applicable laws, regulations, and Company policies
• Performs other duties as assigned

Required Skills:

• Ability to use email and attachments, Internet and Intranet, and computer systems to access, input, modify, or print information or to execute moderately complex programs or analyses
• Strong selling skills
• Ability to work in a team environment
• Strong customer service skills
• Ability to work in stressful situations with the public and management
• Ability to read and understand written communications or instructions
• Calculator/adding machine and keyboard skills
• Understands and is able to maintain accuracy of data and cash counts