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About this job

Discover is hiring! Our Card Member Assistance department is looking for Entry Level Collectors. The pay is $14 an hour plus monthly incentive! 


Why Discover?
 


Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you. 


Initial role is making right-party contacts, verifying vital information, and getting the customer in contact with the appropriate account manager while delivering excellent customer service for Discovers collections call center. You will also be responsible for learning how to utilize skip tracing tools, how to initiate card member contact, along with being able to ask open ended probing questions to third parties that they come in contact with. You will be eligible for promotion to Early Stage Collections Account Manager within 6-9 months with proven results.


 

Promotion to Early Stage Collections Account Manager Details:
Work with customers to resolve past due accounts
Build lasting relationships with customers and provide a great customer service experience
Negotiate with customers to come to shared resolution
Eligible for monthly incentive (bonus on top of base pay)
Also eligible for further promotion to Late Stage Collections based on performance, with more incentive potential

This Position starts April 9th 2018 and we are offering both an AM and PM start time.

Benefits happen day one of training and include:

Medical/Dental/Vision/Life Insurance

1.     Paid time off (20 personal days + 7 holidays per year)

2.     Tuition Reimbursement available your first day of employment

3.     401K

4.     Employee Stock Purchase Plan

5.     Full service cafeteria featuring Starbucks

6.     Access to fitness center

7.     Opportunities to Volunteer in the community

8.     Development Groups and Trainings



Position also known as: Customer Relationship Representative, Customer Service Specialist, Collections Associate (Senior or Entry Level), Contact Specialist, Verification Specialist, Miners