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in Hilliard, OH
Front Desk Agent/Night Audit
•30 days ago
Hours | Part-time, Full-time |
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Location | 3831 park mill run dr Hilliard, Ohio |
About this job
The Best Western Hilliard Inn & Suites is currently seeking qualified candidates for the position of Front Desk Agent.
The main responsibilities of this position include: To perform in a pleasant, professional, and efficient manner Front Desk Agent responsibilities achieving timeliness, accuracy of information, and guest satisfaction and security of the building as required by the brand.
Please note: ***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***
Other Duties include but are not limited to:
- Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
- Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
- Makes decisions in the best interests of the property and in compliance with all applicable policies and procedures.
- Demonstrates positive Team spirit, helping other Team members as necessary to achieve required standards of productivity and guest care.
- Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.
- Ensures accurate processing of charges and completes/balances close of day procedures with full handover to next shift.
- Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.
- Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
- Ensures wake up calls are timely and accurate.
- Demonstrates competence in use of the computer systems and runs/distributes reports as required by the hotel.
- Takes and records reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.
- Sets up/maintains breakfast area with fresh coffee, tea, and breakfast items. Helps keep the area stocked, clean, and organized.