HVAC Residential Service Technician - Full-time / Part-time

HVAC Residential Service Technician

The residential service technician is responsible for installing, diagnosing and repairing residential heating and cooling systems while providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of HVAC systems and company sponsored programs.

Salary for this position is between $20 and $32 per hour (DOE), plus bonus incentives. We offer the following benefits: Company vehicle with gas card, company cell phone and tablet PC, uniforms. 100% employer paid medical, dental, vision and life insurance. Holiday pay and paid time off. 401(k) with employer sponsored profit sharing.

Essential Duties and Responsibilities:

• Complete all general HVAC in-home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or under performing systems
• Understand your service criteria and hold yourself accountable for exceeding revenue goals
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Work along side customer service and dispatch to ensure overall success of the business
• Maintain a clean, organized job site and well inventoried truck
• Participate actively in all training exercises and weekly meetings
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets

Competencies and Qualifications:

• LEB license
• EPA Universal certification
• Knowledge of local HVAC codes and ability to make on-the-job applications
• Strong verbal and written communication skills
• Clean, safe driving record