Future Opportunities - Samsung Sales Engagement & Experience Expert (Part Time)

Mosaic North America is a full-service marketing agency that delivers successful brand experiences for various high profile clients directly to the people who buy them. Ad Age recently included us in their Best Places to Work in Marketing and Media list, and we are about to expand our team!

Are you a technology enthusiast, interested in the newest advancements? We are currently seeking a highly driven, professional leader to become a Full-Time or Part-Time Samsung Floor Associate and Experience Expert at the Samsung Galaxy Studio in the Meat Packing District. This flagship store displays the global giant’s most exciting and desired mobile phones, tablets, wearables, and accessories.

The Part-time Experience Associate will be expected to have a deep knowledge of Samsung products and services in order to effectively empower the consumer using device and product discovery. They will be goal-driven and create a world class consumer experience that promotes excitement around Samsung ownership, by being the experts of Samsung devices, software, and third party products and services in a Samsung Center of Excellence.
Essential Functions of this Position:

• Expected to drive a memorable and interactive consumer experience by promoting the newest Samsung mobile devices, phones, tablets, wearables and other electronics or Samsung products
• Lead the way in delivering a transformational experiences by helping consumers discover how Samsung products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs
• Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Samsung center of excellence
• Guide consumers of varying experience levels to try out Samsung devices and technology products in ways that engage and entertain them personally
• Handle multiple consumers and tasks while maintaining composure and courteous customer service
• Assist (but don’t push) consumers to sign up for and fully utilize Samsung products, with each interaction providing a personal moment of delight
• Work closely with all Samsung and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience
• Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
• Serve as Samsung brand advocate, building brand awareness and presence through consumer interactions at events ranging in scale
• Stay up-to-date on Samsung and competitive technology, integrating it whenever possible to earn our customers’ trust
• Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected
• Proven ability to work independently and in a team environment
• Other duties as assigned

Qualifications

Knowledge, Skill and Ability Requirements (i.e. "planogram" software expertise, operations, scheduling, presentation skills):

• Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audience
• Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Friendly and helpful, engaging in casual conversation with the consumer
• Ability to understand and define the consumer specific needs and interests
• Ability to promote excitement around Samsung ownership, building consumer loyalty
• Maintain knowledge of all Samsung products in order to be a subject matter expert onsite – complete required training on current and upcoming products
• Ensure all designated KPIs are met or exceeded, including product training requirements
• Exhibit professional behaviors in daily interactions with consumers, peers, and management
• Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
• Ability to setup consumers' device based on their individual usage needs and interests
• Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.
• Ability to work 40 hours per week (for FT) or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.

If you are passionate about changing people's lives by changing how they experience technology, apply to join our team today!

Who is Mosaic?

Consistently voted one of the best places to work, Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands that you know and use every day. Our clients are Fortune 500 companies with high expectations and forward-thinking philosophies. Together as a TEAM we deliver for them every day. Mosaic is not about standing out from the crowd - We lead it!

Mosaic North America is an Equal Opportunity Employer


DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. BW7