Parts Sales Representative

Position Summary:

This position is primarily responsible for selling corporate products to business and industrial establishments or individuals over the telephone and over counter.

ESSENTIAL FUNCTIONS:

1. Total Customer Satisfaction – greet all customers quickly and courteously, answers questions, retrieves and/or orders parts (expediting if necessary), and insure customer needs are fully met.
2. Receive and fill telephone orders for parts.
3. Fill customer orders from stock.
4. Receive payment or obtain credit authorization.
5. Ensure maximum sales volume.
6. Handle customer complaints tactfully and thoughtfully, keeping Parts Manager advised of all issues.
7. Ensure all inventory systems and paperwork is kept up to date and correct.
8. Keep the parts counter clean and orderly.
9. Compile lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, dealer resellers, business directories, Internet Web sites, and other sources.
10. Make outbound lead follows-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
11. Handle inbound sales lead calls to convert calls into sales.
12. Overcome technical and business objections of prospective customers.
13. Provide product demos to qualified customers on request.
14. Emphasize salable features, quotes prices and credit terms, and prepare sales orders for orders obtained.
15. Track stock levels.
16. Estimate date of delivery to customer, based on knowledge of own firm's production and delivery schedules.
17. Build and maintain customers’ relationships.
18. Enter new customer data and other sales data for current customers into computer database.
19. Investigate and resolves customer problems with deliveries.

REQUIREMENTS:

• Associate's degree or equivalent from two-year College or technical school; or 3 years experience in Construction Equipment Parts Sales. Combination of education/experience will be considered.

• Highly developed communication and organizational skills

• Strong Desire To Succeed

• Positive, Team-Oriented Attitude

• Must be self-motivated and result oriented

• Ability to work in a fast paced environment with quotas and goals

• Ability to work independently and as a team player

• Attention to details and time management skills

• Bilingual (English/Spanish) plus

   

Trekker offers competitive compensation and a comprehensive benefits program which includes: Medical, Vision, Dental, Life Insurance, Long Term Disability, Supplemental Benefits, Vacations, and Holidays.