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Hours Full-time, Part-time
Location Vail, CO 81657
Vail, Colorado

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. 

The Front Desk Agent is responsible for:

  • answering all incoming telephone calls,returning all voicemails
  • greeting guests with a positive, warm acknowledgment
  • checking guests in and out (LMS property management system)
  • making reservations with the Ritz-Carlton concierge team should we have "walk guests" from other properties pre-arrival and post-departure inspection of residences
  • inspecting homecare residences
  • Assisting houseeping an maintenance on various tasks. 
  • coordinating housekeeping & engineering / maintenance
  • delivering packages, rollaway beds, cribs, amenities, etc ... to guests,
  • generating work orders for engineering (via HotSOS system)

Qualifications

  • High school diploma or GED. -required
  • College degree. -preferred
  • Minimum one year of previous hotel guest service experience -required
  • Customer service background -preferred
  • Proficiency in Microsoft office, LMS or other property management/reservation program. – strongly preferred Must be able to communicate effectively in English, written and verbal. -required
  • Proficiency in Spanish. -preferred
  • Must be well spoken and polished to resort property expectation. -required
  • Experience with hotel operations –preferred
  • Strong attention to detail and ability to multi-task efficiently - required

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 148378