Recruitment & Training Coordinator

We are looking for a high energy individual to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.

Responsibilities

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.  
• Following the Home Instead Senior Care Standards conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all orientation and training materials as needed
• Plan and successfully execute all CAREGiver meetings
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

Secondary Responsibilities:

• Conduct client/CAREGiver introductions as needed
• Perform any and all other functions deemed necessary

Critical Numbers:

• Maintain no more than 45% in CAREGiver turnover
• Maintain at least 75% in CAREGiver utilization
• Maintain at least 30 CAREGiver Applicants each month
• Conduct 10 interviews each month
• Hire 5 CAREGivers each month
• Achieve 85% PEAQ® CAREGiver satisfaction scores
• Maintain compliance with Home Instead Senior Care Training Standards

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver's license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by KKC Southwest, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

About the Company
Since 1994, the Home Instead Senior Care® franchise network has been devoted to providing the highest-quality senior home care. Compassionate Home Instead CAREGiversSM are an invaluable resource in helping families eliminate worry, reduce stress and reestablish personal freedom. From Alzheimer's and dementia support to respite care and companionship, our more than 900 locally owned and operated offices are ready to help.
Home Instead. To Us, It's Personal.

Mission: Home Instead Senior Care's mission is to enhance the lives of seniors and their families.

Each Home Instead franchise is independently owned and operated.