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Hours Full-time, Part-time
Location 574 - 27249
Gibonsville, North Carolina

About this job

Home Instead Senior Care is looking for a compassionate and highly motivated Client Care Coordinator to become part of our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/caregiver introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan.  They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. 

Primary responsibilities include but are not limited to:

- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
- Conduct Service Inquires and Care Consultations as needed following the consultative sales process.
- Maintain ongoing communication and a consistent follow up schedule with potential clients and families who have yet to commit to service.
- Conduct client/caregiver introductions with every new client and with every new caregiver.
- Plan and execute a schedule that ensures each client has a minimum of one quality assurance visit per (month/quarter)
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and caregivers, and referral providers/care providers.
- Work with the clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Competitive pay and benefits

-Find out more about this fulfilling opportunity at homeinstead.com 



 

Each Home Instead franchise is independently owned and operated.