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in Sanford, ME
Receptionist/Office Administrator
•30 days ago
Hours | Full-time |
---|---|
Location | Sanford, ME Sanford, Maine |
About this job
Southern Maine's most trusted and preferred source of non-medical companionship and home care, Home Instead Senior Care, is looking for a RECEPTIONIST/OFFICE ADMINISTRATOR to join the Kennebunk office.
The Receptionist/Office Administrator is a key member of the service team as this individual is the first person that callers and visitors encounter. Our company's success depends on a culture that combines professionalism, with service-orientation, excellence, and efficiency coupled with a sincere understanding and empathy for the needs of older adults and their adult caregiver children.
Most encounters with the public occur via telephone interactions, though there are in-office visitors, as well. Incoming calls occur throughout the day, and there are ample opportunities for the receptionist/office administrator to perform non-time-urgent tasks &ndash administrative and otherwise &ndash that can accommodate the interrupt-driven nature of phone reception.
Primary Responsibilities:
Please e-mail a letter, including salary requirements, and attach a resume to: Howard L. Schultz, President/Owner and Ann Vigeant, General Manager, hiscme@homeinstead.com
No telephone calls please. We will send you an email confirming receipt of your application.
Requirements
Includes Vacation/Sick/Personal Time, Healthcare Stipend, Company-Matched 401(k) Plan, Vision/Dental plan
Education
Minimum: Post High School education preferred
Location
Kennebunk
Key words: home care, elder care, senior care, homecare, eldercare, seniors, caregiving, receptionist, phone reception, administrative assistant, office management, office manager
The Receptionist/Office Administrator is a key member of the service team as this individual is the first person that callers and visitors encounter. Our company's success depends on a culture that combines professionalism, with service-orientation, excellence, and efficiency coupled with a sincere understanding and empathy for the needs of older adults and their adult caregiver children.
Most encounters with the public occur via telephone interactions, though there are in-office visitors, as well. Incoming calls occur throughout the day, and there are ample opportunities for the receptionist/office administrator to perform non-time-urgent tasks &ndash administrative and otherwise &ndash that can accommodate the interrupt-driven nature of phone reception.
Primary Responsibilities:
- Answer every call in a friendly, professional and knowledgeable manner
- Manage a very busy phone system with ease and confidence (ESI system)
- Greet each visitor in a warm, respectful and professional way while directing visitors appropriately
- Maintain an attractive reception area as well all public office spaces
- Receive, sort, route and distribute voice mail messages, e-mails, mail, faxes, and deliveries. Pick up mail from local post office daily.
- Order and stock all necessary supplies and materials
- Manage all vendor relationships: office cleaning, ground maintenance, postage machine, photocopier etc.
- Provide administrative support to all staff as requested: communicate meeting schedules, maintain staff calendar, order food/supplies for all staff meetings
- Assist with mailings and prepare marketing, new-hire, and training packets
- Perform light accounting functions: credit card transactions, AP and AR postings to QuickBooks, prepare bank deposits
- Other duties as assigned
- Excellent common sense: the ability to intuitively understand the relationship between tactical actions and strategic importance
- Excellent communication skills: the ability to use verbal, written, listening and retention skills to accomplish tasks and instruct others
- Excellent problem solving skills: to effectively combine great communication skills with analysis, curiosity, creativity, and intuition
- A strong customer service orientation, driven by an ability to empathize with our clients, their families, and our CAREGiver employees
- Strong work ethic, combined with a desire to seek and accept responsibility, work independently and take initiative, but with the ability to work effectively in a team and seek and accept direction from management
- Excellent attention to detail, thorough, and effective follow-through
- A strong and confident character, demonstrating integrity through leadership and actions
- An intuitive understanding of technology and ability to learn new software applications quickly
- Community service orientation: a desire to volunteer at community functions that advance the health and well-being of our clients, their families, and CAREGivers.
Please e-mail a letter, including salary requirements, and attach a resume to: Howard L. Schultz, President/Owner and Ann Vigeant, General Manager, hiscme@homeinstead.com
No telephone calls please. We will send you an email confirming receipt of your application.
Requirements
- Demonstrated experience as a receptionist/office administrator in a busy office
- Understand and uphold all required policies and procedures
- Demonstrate excellent oral and written communication skills
- Able to build long-term relationships, show empathy and demonstrate discretion
- Able to work independently and meet all deadlines on a daily and weekly basis
- Maintain all confidential information
- Able to demonstrate sound judgment, good listening and decision-making skills
- Able to effectively and efficiently organize and prioritize all work
- Must have excellent office skills: phone, fax, and computer skills in Word and Excel
- Must possess a valid driver's license
Includes Vacation/Sick/Personal Time, Healthcare Stipend, Company-Matched 401(k) Plan, Vision/Dental plan
Education
Minimum: Post High School education preferred
Location
Kennebunk
Key words: home care, elder care, senior care, homecare, eldercare, seniors, caregiving, receptionist, phone reception, administrative assistant, office management, office manager
Each Home Instead franchise is independently owned and operated.