Receptionist/Office Administrator - Full-time

Southern Maine's most trusted and preferred source of non-medical companionship and home care, Home Instead Senior Care, is looking for a RECEPTIONIST/OFFICE ADMINISTRATOR to join the Kennebunk office.
 
The Receptionist/Office Administrator is a key member of the service team as this individual is the first person that callers and visitors encounter. Our company's success depends on a culture that combines professionalism, with service-orientation, excellence, and efficiency coupled with a sincere understanding and empathy for the needs of older adults and their adult caregiver children.
 
Most encounters with the public occur via telephone interactions, though there are in-office visitors, as well. Incoming calls occur throughout the day, and there are ample opportunities for the receptionist/office administrator to perform non-time-urgent tasks &ndash administrative and otherwise &ndash that can accommodate the interrupt-driven nature of phone reception.
 
Primary Responsibilities:

• Answer every call in a friendly, professional and knowledgeable manner
• Manage a very busy phone system with ease and confidence (ESI system)
• Greet each visitor in a warm, respectful and professional way while directing visitors appropriately
• Maintain an attractive reception area as well all public office spaces 

Secondary tasks may include:

• Receive, sort, route and distribute voice mail messages, e-mails, mail, faxes, and deliveries. Pick up mail from local post office daily.
• Order and stock all necessary supplies and materials
• Manage all vendor relationships: office cleaning, ground maintenance, postage machine, photocopier etc.
• Provide administrative support to all staff as requested: communicate meeting schedules, maintain staff calendar, order food/supplies for all staff meetings
• Assist with mailings and prepare marketing, new-hire, and training packets
• Perform light accounting functions: credit card transactions, AP and AR postings to QuickBooks, prepare bank deposits
• Other duties as assigned 

Company Values/Competencies 

• Excellent common sense: the ability to intuitively understand the relationship between tactical actions and strategic importance
• Excellent communication skills: the ability to use verbal, written, listening and retention skills to accomplish tasks and instruct others
• Excellent problem solving skills: to effectively combine great communication skills with analysis, curiosity, creativity, and intuition
• A strong customer service orientation, driven by an ability to empathize with our clients, their families, and our CAREGiver employees
• Strong work ethic, combined with a desire to seek and accept responsibility, work independently and take initiative, but with the ability to work effectively in a team and seek and accept direction from management
• Excellent attention to detail, thorough, and effective follow-through
• A strong and confident character, demonstrating integrity through leadership and actions
• An intuitive understanding of technology and ability to learn new software applications quickly
• Community service orientation: a desire to volunteer at community functions that advance the health and well-being of our clients, their families, and CAREGivers.

Your cover letter will be the opportunity to tell us more about your qualifications and your interest in the position and our company.
Please e-mail a letter, including salary requirements, and attach a resume to: Howard L. Schultz, President/Owner and Ann Vigeant, General Manager, hiscme@homeinstead.com
 
No telephone calls please. We will send you an email confirming receipt of your application.
 
Requirements 

• Demonstrated experience as a receptionist/office administrator in a busy office
• Understand and uphold all required policies and procedures
• Demonstrate excellent oral and written communication skills
• Able to build long-term relationships, show empathy and demonstrate discretion
• Able to work independently and meet all deadlines on a daily and weekly basis
• Maintain all confidential information
• Able to demonstrate sound judgment, good listening and decision-making skills
• Able to effectively and efficiently organize and prioritize all work
• Must have excellent office skills: phone, fax, and computer skills in Word and Excel
• Must possess a valid driver's license

Benefits
Includes Vacation/Sick/Personal Time, Healthcare Stipend, Company-Matched 401(k) Plan, Vision/Dental plan
 
Education
Minimum: Post High School education preferred
 
Location
Kennebunk

Key words: home care, elder care, senior care, homecare, eldercare, seniors, caregiving, receptionist, phone reception, administrative assistant, office management, office manager

Each Home Instead franchise is independently owned and operated.