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in Franklin, TN

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Hours Full-time, Part-time
Location Franklin, TN
Franklin, Tennessee

About this job

Sales CSR needed in Franklin, TN

Integrity Staffing Solutions is currently seeking a Sales CSR in the Franklin area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together almost 20 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution’s recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!   

The client is a multi-carrier e-broker agency, directly responsible for utilizing digital channel to generate Individual Medicare business (e.g., MAPD, PDP, Med Supp., and Ancillary products) and provide client support through web-tele-advisors empowered with the latest data analytics. Teleadvisor is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition the Teleadvisor will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth. The position will directly report to Sales Operations Lead.

  • Acquisition of new members via inbound and outbound calls.
  • Assessing customer needs for products and services using insightful, probing questions and demonstrating superior listening skills
  • Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
  • Cross selling ancillary products as well as any other applicable products to existing members.
  • Retention of existing members.
  • Maintaining knowledge levels with respect to CMS and states regulations
  • Ability to multitask, and effectively use computer while interacting with prospects and members via phone

Ensuring that the relevant information is captured in Customer Relationship Management system (CRM) Accountabilities:

  • Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
  • Contacting prospective members within the time limit outlined in the annual performance plan.
  • Achieving the member retention rate as outlined in the annual performance plan.
  • Highest levels of member satisfaction as measured by various member surveys and member retention rate.
  • Expert level understanding of products, services, and processes offered by the company

BACKGROUND/EXPERIENCE desired:

  • 4 year college degree or 1 to 2 years experience of selling multiple Medicare products (i.e. Medicare Advantage, Medicare Supplement)
  • Ability to multi-task while on the phone
  • High level of computer proficiency, not limited to, Microsoft Office package
  • Ability to quickly perform basic mathematical operations w/out use of calculator
  • Adoptable to high pressure, achievement oriented environment

EDUCATION

  • The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

 

Additional Information:

  • Hours: Full Time
  • Pay: $19.63
  • Employment Type: Contract
  • Limited medical and dental coverage for contractors and their families available immediately
  • Opportunities for professional growth.

Integrity Staffing Solutions is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screen.

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