Bell Staff (Flexible Shifts)

Renaissance Fort Lauderdale Cruise Port Hotel

Start Your Journey With UsYou were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.

You have a sunny, helpful nature. You’re happiest on the move, ever alert to what needs doing. Talking with people from all over energizes you. And with a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward. Interstate’s Bell Staff position may be a great way for you to earn your potential.

That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary     As a Renaissance Door Ambassador, you are one of the first ambassadors that a guest comes into contact with at our hotels. Your friendly, authentic approach creates a unique and personalized guest experience when the guest walks in the door. At Renaissance, we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. The successful Door Ambassador will tailor their approach by reading cues from each guest to ensure that they feel at home from the moment they arrive.     The Door Ambassador will use their skills, as well as their relationships with others across the hotel (from housekeeping, to parking, to the Navigator and beyond), to anticipate and deliver on our guests’ needs. He or she should be passionate not only about the locale and local offerings, but also enable guests to get the most out of their stay – from greeting guests, to getting them and their luggage to their right places inside and outside of the hotel, to making sure they have the information or transportation they need to get to and from their desired locations.     No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The Door Ambassador role means you’ll be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Door Ambassador role is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover

As Bell Staff, you will

• Provide the pivotal first impression, setting the tone for the guest experience.
• Extend a genuinely friendly welcome to arriving guests. Help with doors and luggage, guiding guests to the front desk, assisting guests to their rooms, and offering tips about the property and room amenities.
• Respond helpfully to guest questions about the property, getting around and nearby happenings.
• Pitch in. Help guests with special requests, room deliveries, and transportation arrangements when the need arises. Tidy the lobby and public areas when you see something out of place, reporting any repair or maintenance needs.

Fundamentals

A high school education or equivalent is required, with prior customer service experience helpful. The ability to communicate effectively and graciously in English is essential. This position requires continuous movement, full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.