Group Coordinator

Group Coordinators at the U.S. National Whitewater Center (USNWC) are responsible for booking and processing all private group events at the facility. Coordinators must fulfill the needs of all inbound group inquiries including program determination, proposal generation, and execution on the day of events. Group Coordinators are full-time, benefits-eligible employees within the Groups and Events Department and report directly to Senior Event Planners.

-Communicate with clients in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction
-Answer questions regarding group outings, activities, venues, and catering, and provide clients with guidance in order to best match our products and services with their needs
-Provide detailed review of products and services purchased, requirements to participate, and an overview of what to expect upon arrival at USNWC – send confirmation letters and/or invoices
-Assemble group packages to ensure a pleasant and efficient check-in – create reservations using the Siriusware software system, print wrist bands, give welcome talks, and review event order details
-Input group inquiry information for lead tracking and follow-up and develop relationships with USNWC clients to encourage repeat bookings
-Facilitate tours of the USNWC’s activities and facilities for potential and returning clients
-Work together with the Groups and Events Department – Event Planners, Event Supervisors, Catering staff, etc. – and the actively communicate and collaborate with all other departments to ensure the best possible experience for each group outing
-Participate in staff meetings with the aim of improving the efficiency and overall quality of work in the Groups and Events department
-Maintain accurate knowledge of activities, products, and services offered by the USNWC – Coordinators are encouraged to experience as many USNWC activities as possible to develop first-hand knowledge and be able to better accommodate our clients
-Maintain a clean, professional, and healthy appearance, and adhere to the dress code
-Maintain availability to work evenings, weekends, and holidays with frequency during peak season

Job Requirements
-A Bachelor's Degree in Business, Hospitality, or another related field is preferred
-Prior experience in customer service, sales, or another related area is preferred
-Able to work well under pressure and make decisions independently - this position requires a person who is resourceful and takes a solutions-focused approach to conflict and pleasing our guests
-Outgoing, friendly, confident candidates with exceptional communication skills
-A passion for outdoor adventure and the USNWC mission of promoting healthy, active lifestyles

Additional Information
The U.S. National Whitewater Center (USNWC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the USNWC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The USNWC is an employer who participates in the E-Verify program.