Customer Care Specialists - Full-time / Part-time

SYKES is growing & hiring Customer Service Professionals for our partner Capital One in Provo, Utah. Come be part of our great culture and growth here in Utah!

Are you looking for a flexible job while you are in school or do you want to move up in a company?  We have both.
 
SYKES is an international company backed by stability and growth, we have been in business 41+ years!  Want to know more?  Watch a quick video about us: 

Hours of Operation: 6am-10pm daily

Pay: $12.00/hour, $0.50 increase after 6 months

Monthly Bonus: Starts after training and is paid monthly, this is NOT commission as we don’t do sales

Training: 4 weeks Full Time paid training

Location: 198 East 1600 South Building 4 Provo, Utah 84606


The Details:

• Answering basic inbound credit card questions for our US customers. This will be anything from taking a payment to filing a lost stolen report (don’t worry we will train you)
• Training is full time for 4 weeks Monday-Friday, it’s important you have all the information you need to be successful
• We have Full Time Positions. We have Part Time Positions. Ask us about it. Schedules will include at least 1 weekend day.
• We have flexible schedules for students after training
• You will have a dedicated Team Leader supporting you all along the way

This is truly a customer service position, no sales or pressure with unimportant metrics. We only use metrics that make for a good employee & customer experience. What does that mean?
 

• We don’t hold our employees to average handle time (AHT) it doesn’t make sense in the Customer Service world to limit the amount of time a customer may need
• Inbound calls only, they actually want to talk to you!
• No sales, really, we mean it!

So, what’s in it for you?

• We have full benefits after 90 days (medical, dental, vision) we have plans that cover everything from you to your dog (really, we have pet insurance options)
• 401K and Employer contributions
• Paid vacation
• $5250 Tuition Reimbursement after 1 year of employment with us, so it’s SMART for you to come work with us!
• A great environment. Everyone says it. We mean it.
• We have full-time positions. We have part-time positions. Ask us about it
• Career Advancement Opportunities, this isn’t something we just say like other companies we really do have opportunities to advance
• Consistent Schedule
• Discounts on shopping, travel & entertainment

Seems too good to be true right?  Wrong!  We want you to work here long term and develop your career here.  How our employees are treated daily matters to us, our #1 most important metric is employee satisfaction.  We also promote from within almost 100% of the time.  How we do that is by developing our employees for these opportunities.  If you truly want to WORK, LEARN, GROW your career SYKES is the right choice!

We want you. Really, we do. But here’s the catch:

• Have a high school diploma or its equivalent
• Must be at least 18 years or older
• You must pass a background check & drug test