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est. per hour
Customer Service Lead - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Indianapolis, IN Indianapolis, Indiana |
About this job
Integrity Staffing Solutions is a national leader in matching talented people to some of the nation's leading jobs. We offer a variety of openings across the US in the areas most prestigious organizations. We offer excellent benefits after only one week of work. If you do not see the opening you are looking for today we make sure to join our talent community and stay connected to receive job tips and hear about job openings as they open.
Job Title Customer Service Lead
Integrity Staffing is seeking a Customer Service Lead for a contract to hire position in Indianapolis, IN. near Park 100
Schedule:
Monday through Friday 8:00am to 5:00pm
Pay Rate: $16.00 to $18.00 commensurate with experience.
Responsibilities:
- Serve as primary resource to Customer Service Representatives
- Player / Coach. Will aid customers and CSRs
- Responsible for new hire training / onboarding
- Resolve Escalated calls and emails in a timely manner
- Project Management
- Create / Maintain Standard Operating Procedure documents for the department
- Assist Manager with workload balance
- Assist with projects / tasks as necessary
- Responsible for Phone and Email Service Level
- Approve or deny PTO
- Address and document occurrences that require corrective action
- Lead and motivate the team
- Ensure adherence to policies and procedures (attendance, customer related issues, etc)
- Analytics Review
- Report team stats weekly / monthly
- Other responsibilities and tasks as needed
Qualifications:
- 2+ years of experience in a supervisory position in a call center environment
- Excellent people leadership and development skills
- Strong project management skills
- Proven success managing sales account relationships
- Experience working with call center technology, including phones and desktop customer relation management tools
- Excellent oral and written communication skills
Please apply online via IntegrityApplication.com and upload your resume for consideration and you will be contacted directly by a recruiter.
Integrity Staffing Solutions is an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of a drug screen and background check.
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