Assistant Manager - Full-time / Part-time

• Monitor financials – sales volume, P&L, controllable expenses, cash controls, inventory.

• Ensure positive customer experience.

• Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.

• Inspect facility and equipment routinely to determine necessity of repairs or maintenance.

• Assist SM with recruiting, hiring, training, and modeling.

• Supervise store staff to maintain labor model standards.

• Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.

COMPETENCIES

• Entrepreneurial Orientation – Ability to take initiative, to recognize and create opportunities.

• Leadership & Development – Ability to delegate responsibility and to work with others and coach them to develop their capabilities.

• Customer Focus – Ability to quickly and effectively solve customer problems.

• Financial Knowledge – Ability to meet or exceed sales and financial goals.

• Communication – Strong written/verbal communication skills; interpret, summarize and articulate complex information for general use among a variety of internal and external stakeholders.

• Teamwork – Ability to demonstrate interest, skill, and success in getting groups to learn to work together.

• Loss Prevention – Ability to administer systems and programs to reduce loss and maintain inventory control.

REQUIRED EDUCATION AND EXPERIENCE

• High school degree required.

• One year's management experience in a fast-paced retail environment delivering exceptional customer service, preferred.

• ServeSafe certified.

• Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.