Food Service Manager

Position Summary
Reporting to the food service director; responsible for the managing internal food service operations to include; employee scheduling, purchasing, sanitation, assist in planning and financial control, evaluation of program(s), service and materials as they relate to the food service operations and are consistent with ABM Healthcare Support Services standard operating procedures.

Essential Duties
Actualizes ABM Healthcare Support Services Mission, Vision and Value statements.
Maintains professional behavior consistent with role, as well as, composure in difficult interpersonal situations.
Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
Initiates and maintains positive relationships with leadership and internal department directors, staff and employees in an effort to build a strong, cohesive team.
Assists in development and monitoring of processes for customer service improvement initiatives and suggest new methods that lead to better service.
Assists in training programs to ensure compliance and completion within given time frames; conducts in-service training as required.
Follows Universal Precautions/Infection Control Procedures.
Demonstrates understanding of HIPAA Privacy Act; maintains confidentiality of patient information.
Attends regularly scheduled meetings and assists director with internal employee meetings.
Assists with monitoring of patient and retail operations to ensure operations are consistent in each food service area.
Assists director to coordinate and integrate the administrative aspects of the food service operations to provide a quality program with the development of short and long-range department plans that are consistent with organizational and department policies.
Participates in the annual performance evaluation for employees ensuring reviews are completed per facility guidelines and time frames.
Works closely with the director to ensure continuous communication related to consistency of operations.
As assigned, completes required facility and ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.
Monitors facility to ensure compliance and consistency of information included and posted on the Quality Boards.
Develops/coaches department staff to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, facility staff, patients and customers. Supports a collaborative, learning environment for all employees.
Assists to promote and drives facility TQM/Customer Service initiatives; makes rounds in patient and retail areas to meet with customers, assess if their meal expectations are being met, and implement service recovery, as needed.
Proactively reports pertinent feedback to food service director in a timely manner.
Assists food service director to ensure required ABM Healthcare Support Services operating procedures are in place so programs meet the goals within a clean and safe environment for all service areas.
Establishes positive, effective relationships with all corporate, client department directors, medical staff, other patient care services and attends scheduled facility meetings, as required.
Monitors and inspects food service operations to ensure compliance with criteria for proper licensing and maintaining regulatory compliance at all times, (i.e., Health Department, CMS, JCAHO, etc.)
Assists food service director in monitoring budget compliance to maintain positive variances as required.
Establishes a positive relationship with internal purchasing department ensuring compliance related to purchasing procedures and vendor requirements.
Attends professional meetings and conferences to keep informed of current practices and trends in the food service field.
Able to order food, supplies, and equipment, as needed, staying within budget.
As assigned; monitors service, food production, sanitation and safety; identifies problems and directs staff as to corrective action to resolve and prevent occurrences.
In a collaborative effort, develops employee schedules within the budget; moves/adjusts schedules, as needed, to maintain service levels in all operations.
Demonstrates ability to step in and assist in all operational areas when required.
Assists food service director in the hiring and training of new employees, ensuring compliance with hiring policies and procedures.
Assists food service director to monitoring of employee files, time and attendance records and corrective action process; aware of and enforces all Human Resource procedures as noted in the employee personnel manual.
Reports to work on time in proper attire; requests time off in advance; follows ABM Healthcare Support Services vacation and attendance policies and procedures guidelines.
Demonstrates understanding of Age-Specific Characteristics for population served through age-appropriate communications and care.
Participates in facility community service events or does volunteer work in community.
Completes other duties as assigned by food service director.
Able to respond to emergencies at both nighttime and on weekends, as required.
Able to handle the varying workloads and able to meet the changing deadlines, as necessary.
Able to respond to emergencies at both nighttime and on weekends, as required.
Able to handle varying workloads and meet changing deadlines as necessary.
Ability to accurately review and process data and attend to detail.
Able to establish priorities, work independently, and to accomplish objectives without supervision.
Remains current concerning regulatory guidelines.
Able to handle and resolve issues.

Non-Essential Duties
Maintain a professional appearance at all times.
Participate in scheduled department meetings.
Effectively coordinate the activities of others in order to meet goals and objectives.
Effectively schedule the work of others to complete operations, programs, or activities.
Exchange and/or obtain information from patients, families, and visitors in a tactful and professional manner.
Use appropriate grammar and writing styles to compose professionally written general correspondence.
Expediently write proposals and/or reports that clearly communicate or summarize information and satisfy the requestor.
Conduct meetings or lead group discussions in an effective and time-efficient manner.
Be prepared; take an appropriate role; facilitate active participation; manage disruptions, and ensure that meetings consistently end on time and achieve stated objectives.