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Bellperson
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
Location
Scheduled to open early 2018, the luxurious Omni property will be a full-service hotel and serve as a cornerstone of the mixed-use community adjacent to SunTrust Park, future home of the Atlanta Braves. The Omni Hotel at The Battery Atlanta will feature 16 floors, approximately 264 guest rooms including 28 suites, over 12,000 square feet of meeting space, an elevated pool deck and bar overlooking the ballpark, and a signature restaurant.
Located on the 60-acre mixed-use development site, at the northwest intersection of I-75 and I-285 at Cobb Parkway, the new community will redefine the traditional model of "live, work, play" into a "play, work, stay" destination. The community will also feature residences and premier office space, an entertainment venue, retail and a variety of dining options."
Job Description
To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities
* Use friendly and appropriate expressions when engaging guests
* Be fully acquainted with the different points of interest
* Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
* Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
* Ensure that the public areas, bell closet are maintained, clean and tidy
* Follow-up with guest complaints to ensure that any problems are resolved
* Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
* Utilize bell carts effectively and with caution
* Ensure the floor is covered 100% of the time, including the Front Desk
* Direct guests to the Front Desk or meeting rooms
* Call taxis and/or shuttle for guests as needed
* Assist, retrieve and load luggage for guests
* Notify the Front Desk and Guest Services of VIP arrivals whenever possible
* Engage in conversation with as many guests as possible
* Attend all designated staff meetings and training sessions
* Complete all tasks assigned by manager
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Qualifications
* Excellent customer service skills
* Must have strong communication, presentation, training and organizational skills
* Maintain a professional business appearance, attitude and performance
* Must be able to work a flexible schedule including weekends and holidays
* Candidates must be able to speak fluent English
* Candidate my be 21 years or older
* Candu possess a valid Georia Driver's License
Scheduled to open early 2018, the luxurious Omni property will be a full-service hotel and serve as a cornerstone of the mixed-use community adjacent to SunTrust Park, future home of the Atlanta Braves. The Omni Hotel at The Battery Atlanta will feature 16 floors, approximately 264 guest rooms including 28 suites, over 12,000 square feet of meeting space, an elevated pool deck and bar overlooking the ballpark, and a signature restaurant.
Located on the 60-acre mixed-use development site, at the northwest intersection of I-75 and I-285 at Cobb Parkway, the new community will redefine the traditional model of "live, work, play" into a "play, work, stay" destination. The community will also feature residences and premier office space, an entertainment venue, retail and a variety of dining options."
Job Description
To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Responsibilities
* Use friendly and appropriate expressions when engaging guests
* Be fully acquainted with the different points of interest
* Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
* Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
* Ensure that the public areas, bell closet are maintained, clean and tidy
* Follow-up with guest complaints to ensure that any problems are resolved
* Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
* Utilize bell carts effectively and with caution
* Ensure the floor is covered 100% of the time, including the Front Desk
* Direct guests to the Front Desk or meeting rooms
* Call taxis and/or shuttle for guests as needed
* Assist, retrieve and load luggage for guests
* Notify the Front Desk and Guest Services of VIP arrivals whenever possible
* Engage in conversation with as many guests as possible
* Attend all designated staff meetings and training sessions
* Complete all tasks assigned by manager
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Qualifications
* Excellent customer service skills
* Must have strong communication, presentation, training and organizational skills
* Maintain a professional business appearance, attitude and performance
* Must be able to work a flexible schedule including weekends and holidays
* Candidates must be able to speak fluent English
* Candidate my be 21 years or older
* Candu possess a valid Georia Driver's License
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