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GUEST SERVICE REPRESENTATIVE

at  Dimension Development Company
706 Church St.
Nashville, TN 37203

At a glance

Job type Full-time, Part-time
Wages
Estimated Wages $13.17 to $23.37 per hour
(Snag Est. )

What is this?

This is Snag's estimate of the wage range for this job based on publicly available data and may not reflect the actual wage for this position with this employer. The estimated wage is not supplied by or endorsed by the employer. Specific wage or rate questions should be directed to the employer.

How is the estimated wage calculated?

This estimate is calculated by looking at a range of jobs in the local market, at the state level, and nationally. Due to the size of markets, the number of positions, the level of employment in the market, and the availability of data, this could make the estimate inaccurate for a specific job.

How is this helpful?

This is helpful to get a general sense of the wage for this type of job and be a guide for what may be earned in this job or similar jobs.

Job description

GUEST SERVICE REPRESENTATIVE

This is the job description for GUEST SERVICE REPRESENTATIVE


JOB DESCRIPTION

Job Title: Guest Service Representative
Department: Front Desk
Company: Dimension Development
Reports To: Front Office/Operations Manager
Supervises: N/A
Job Description Date: May 1, 2014

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell
person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,
entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel
reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room,
food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using
equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes
deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence
of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit
guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or
champagne for special guests.
10. Other duties as assigned.

Job Skills:
1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing,
to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:
Education HS Diploma or equivalent.
Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications N/A

Additional Info

Job Industries

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Posted: 2018-07-26

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