Front Desk (Guest Services) - Part-time

The Guest Services Representative is responsible for welcoming all Spooky Nook Sports guests and providing an inviting, fun and healthy experience for all facility members and visitors. This position requires paramount customer service skills. 

Essential Job Functions:

• Acts as central resource for entire Spooky Nook Sports community
• Seeks guest feedback and makes recommendations to improve visitor experience
• Promotes Spooky Nook Sports programming and provides related information to existing and potential customers
• Listens to members’ needs and inquiries to determine appropriate service actions 
• Responds to various inquiries by guests in the facility and over the phone
• Remains calm during member/participant interactions involving urgent or stressful matters
• Communicates with members concerning facility changes, large events, promotions, etc.
• Opens/closes Guest Services desk
• Processes payments for internal programming registrations, memberships dues, and daily fees
• Follows all cash handling policies and procedures
• Checks member identification and account profile and signs in all guests
• Schedules facility usage for members and guests
• Completes office administrative tasks such as copying, mailing, filing, etc.
• Provides recommendations to improve process and procedures of all related tasks
• All other duties as assigned

Requirements

Basic Qualifications:

• 18 years of age or older
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication 
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications:

• Highly dependable with a history of consistent attendance and punctuality
• Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Integrity to safeguard confidential information
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Experience communicating with individuals of diverse demographics
• Demeanor to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision

Working Conditions:

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. 
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally. 
• Noise Level: The noise level in this environment is typically variable.
• Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.