Outlet Associate - Full-time / Part-time

POSITION SUMMARY
The Outlet Associate works with the Outlet Manager to plan and execute operational objectives and assist
with various roles throughout the outlet site. This role demonstrates behaviors consistent with Goodwill’s
Mission, Vision, Values, on behalf of ​Goodwill of Central & Southern Indiana, and may function in various
capacities within the outlet location. 
 
This position supports and drives Goodwill’s mission of changing lives every day by empowering people
to increase their independence and reach their potential through education, health and employment.
Hours of Operation
Outlet: 8 a.m. to 10 p.m. Monday thru Saturday and 10 a.m. to 8 p.m. Sunday
Warehouse: 7 a.m. to 9 p.m. Monday thru Saturday and 9 a.m. to 8 p.m. Sunday
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The noise level in the work environment is
usually moderate. There may be temperature variations based on the current outdoor climate. To perform
this job successfully, an individual must be able to perform their designated role satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required for
various functions within the outlet setting.
Responsibilities
● Various roles and responsibilities of an Outlet Associate on the front end include the
following.
● Provides excellent customer service by accurately ringing up customer orders and maintaining a
balanced drawer.
● Provides general information about Goodwill programs to educate customers and answer questions.
Directs all higher level questions to appropriate associate or manager.
● Follows all cash handling procedures and protocols including prevention of counterfeit, quick
change artist by checking $20 bill and above; requesting manager’s assistance for sales $50 or
above.
● Maintains the cleanliness of the sales floor.
● Safely moves properly priced and tagged furniture to the sales floor, arranges in an orderly
manner.
● Assists with customer furniture carry out requests.

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled 2
● Assists with the rotation of commodity bins on the sales floor and sorting items accordingly.
● Assists team members when needs arise.
● Exhibits a willingness to cross-train in various outlet functions.
● Various roles and responsibilities of an Outlet Associate on the back end include the
following.
● Pulls full commodity bins to the staging area, set up and label commodity bins accordingly.
● Sorts and separates recyclable items from salvaged items, place in appropriate containers.
● Provides excellent customer service by professionally and quickly accepting donations from
customers and maintaining a clean and clear donation door.
● Loads and unloads truck as needed.
● Maintains an efficient working area by ensuring the back room is clean and organized (all boxes
labeled, everything in its place and a place for everything), sweep the floor and keep cleared of
spills.
● Sorts through commodity bins to ensure all personal and confidential materials have been removed
from donated items.
● Notifies manager when money, credit cards, weapons, personal or questionable objects are found.
● Physical demands for this position will include regular use of heavy equipment including a pallet
jack, double stacker, floor scrubber, tipper, baler and hydraulic lift.
● Meets designated daily quotas.
POSITION QUALIFICATIONS
● High school diploma or GED preferred; less than high school education will be considered with up
to one month related experience or training; or equivalent combination of education and
experience
● Excellent customer service and verbal communication skills
● Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with
10’s and 100’s
● Reasoning Ability: Ability to apply common sense understanding to carry out detailed but
uninvolved written or oral instructions plus the ability to deal with problems involving a few concrete
variables in standardized situations
● Heavy Equipment: Pallet jack, double stacker, baler and tipper
● Physical Demands: Stand for prolonged periods of time; grip, pull, and tug with hands; bend,
kneel, and crouch with back and legs; lift, push and pull up to 50 pounds; specific vision abilities
required by the job include reading a computer monitor, close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust focus; and strong attention to detail and
quality of work including safety awareness
BENEFITS
Full-time employees may participate in a comprehensive benefits program that includes:
● Continuing education and leadership development
● Comprehensive health plan
● Paid time off (PTO)
● Life, dental and vision insurance
● Short- and long-term disability plans
● Nationally recognized preventive health and wellness program
● Section 125 pretax health spending account, dependent care spending account and premiums