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in New York, NY

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Hours Full-time, Part-time
Location 2135 Broadway
New York, New York

About this job

Since 1912, Citarella has been a part of New York. Our name is synonymous with freshness, quality and value. We have evolved from a small neighborhood market to a top food destination in New York City and the Hamptons. In a city that offers overwhelming variety, we proudly offer the largest selection of fresh seafood & aged prime meats along with prepared foods and gourmet groceries. 

While growing we have maintained our commitment to providing the best quality, value and service, and are looking for like-minded FLOOR MANAGERS with a minimum of 3 years’ management experience in food/retail, grocery, or similar role to join our store management team for our NYC store locations! 

Summary:
Our Floor Manager are responsible for overall supervision of our retail specialty store including opening/closing of store, ordering, receiving, set-up and breakdown, store maintenance, controlling cash, managing labor, managing product inventory/waste, managing and delivering exceptional guest service, and management/development of staff.

Responsibilities:

  • Track, analyze and take action with guidance from Store Manager to improve store performance 
  • Monitor, identify, and resolve issues on store maintenance, safety, cleanliness, and sanitation
  • Uphold standards and enforce Company policies and procedures following proper guidelines 
  • Oversee and monitor handling of cash, safe, registers, and POS transactions
  • Focus on guest satisfaction and needs while ensuring employees provide superior service through best practices
  • Verify and direct each departments ordering/receiving processes
  • Control of waste and returns
  • Manage daily labor and scheduling for the departments
  • Maintain a working relationship with executives, peers, supervisors, suppliers and customers
  • Drive results through motivation, team building and follow up of staff members
  • In addition, other duties as required for business/operational needs

Qualifications:

  • Must possess a minimum of 3 years’ management/supervisory experience in a food/grocery or retail operation
  • Prior experience managing a team within a multi-department operation
  • Proficient knowledge and understanding of food and beverage
  • Exceptional guest service skills 
  • Excellent oral and written communication skills 
  • Expertise in health, food safety & sanitation procedures (Dept of Health/ Dept of agriculture experience is a plus) 
  • Coaching and staff development experience 
  • Knowledge and ability to operate basic kitchen equipment
  • Excellent interpersonal, time management, and organizational skills
  • Ability to work flexible schedule including nights, holidays, weekends
  • Must be willing to travel to different store locations to meet the demands of the business
  • Must be able to meet physical demands of position including: standing for extended periods of time, bending, pulling, pushing, carrying up to 50 pounds, etc. 

Qualified candidates are invited to email resume and cover letter with subject line “Floor Manager” to jobs@citarella.com.

In return we offer:

  • Competitive Wages
  • Medical, Dental, Vision
  • Flexible Spending Accounts
  • Health, Transit and Dependent Care
  • Paid Time Off (PTO)
  • Employee Discount and 401K Retirement Savings with Company Match!

Citarella is an Equal Opportunity Employer (EOE).