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in Sterling Heights, MI
Tier 1 Distribution Specialist - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | Sterling Heights, MI Sterling Heights, Michigan |
About this job
Job Summary:
To ensure customer requirements are met through effective management of people, systems and resources.
Main duties and responsibilities:
Customer Support:
- Manages inbound and outbound EDI, including errors and accum verification.
- DELFOR, DELJIT, APERAKS, CONTROL, & INVRPT
- Inputs manual Customer orders into QAD
- Creates and verifies customer ship schedules
- Maintains Customer Websites
- eSupplier Connect, PC Portal II, SMART, Covisint, GM Supply Power, SPOC, TOMS, Vascor, etc.
- Attains POD when Customers’ needs arise.
- Monitors and maintains Customer delivery ratings
- Ensure Customer satisfaction
- Analyze, understand and communicate Customer needs; ensure that they are reflected in production planning
- Works to stage loads for shipment
- Maintains filing for Customer Orders
- Verifies receipt or non-receipt of material when there is a dispute with the Customer.
Shipping Support/Backup :
- Sends accurate and timely ASNs.
- Schedules Customer shipments based on Customer directives and distributes as needed to internal and external teams
- Creates line up sheets for Customer shipments.
- Works to stage loads for shipment
- Maintains filing for Customer Orders
- Creates accurate shipment paperwork necessary for Customers and company locations.
- Shipper, BOL, Customs, Others as needed
- Creates labels for shipments per Customer or company requirements.
- Coordinates with other shipping representatives to ensure timely call in of trucks.
- Verifies receipt or non-receipt of material when there is a dispute with the Customer.
- Maintains seal control per Customer and company requirements.
- Troubleshoots and correct errors on shippers/invoices to ensure the inventory and billing are correct.
Additional Responsibilities:
- Updates and maintains daily reports from QAD and distributes as needed.
- Additional tasks as required by Management.
- Use safety processes in all work and according to company Health & Safety, Environmental and Housekeeping Policies
Employment requirements:
- High School Diploma, One-year experience in Customer Service, Excellent verbal and written communication skills, Proficient in Microsoft Office software and ERP/MRP systems; QAD experience preferred