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Housekeeping Clerk - HCVR
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Murphy, NC Murphy, North Carolina |
About this job
The clerk is to monitor Housekeeping Clerk's room status board and assist the department with daily housekeeping functions.
Job Description:
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
* Answer incoming calls from both guests and internal departments with a warm friendly greeting
* Log all incoming calls, expedite and oversee special requests from the Front Desk
* Dispatch guest requests to housekeeping personnel
* Maintain a Lost/Found logbook and secured items for safekeeping
* Responsible for all room attendant assignments, accounts for all rooms and makes room status information available to the front desk
* Track clean room summary report
* Clean rooms as needed and perform all related responsibilities of room attendant
* Meet the attendance guidelines of the job and adhere to departmental and company policies
* Maintain housekeeping report log daily, maintenance log, early check out sheet and rush room report, Room Status update sheet, all housekeeping reports for the department
* Maintain a clean office environment
* Use of proper radio etiquette
* Maintain all radio and device logs and inventory for the department
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
MINIMUM QUALIFICATIONS:
* High school diploma or GED required
* Some college courses preferred
* Two years housekeeping experience preferred
* One year of supervisory experience preferred
* Must demonstrate the following essential knowledge and skills:
* Must be highly self-motivated and self-directed
* Possess strong written and verbal communication skills
* Excellent interpersonal, customer service, team building and problem solving skills are required
* Ability to handle multiple priorities in a fast-paced environment
* Must be able to operate and I-Touch Handheld
* Must be able to use a handheld radio for communication
* Neat, professional appearance with excellent personal hygiene
* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
* *Knowledge of AS400, PROMUSP, LMS
* *Proficient in the use of Hotsos/REX programs
* *Knowledge of Harrah's employment policies, BBP Training and Risk Management
* Not required at time of hire; may be learned in probationary period agreed upon at time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Must be able to stoop, bend, reach, kneel, twist, stoop, push/pull and grip items
* Must be able to lift up to50 pounds
* Must be able to respond to visual and aural cues
* Must be able to read, write, speak and understand English
* Must be able to work in small, shared office space
* Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level
* Must be able to be on feet for long periods of time
* Must be able to tolerate cleaning chemicals without developing an allergic reaction
* Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
* Must be able to work around dogs/pets
* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
* Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino& Hotel reserves the right to make changes in the above job description whenever necessary. 6.15.15
Job Description:
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
* Answer incoming calls from both guests and internal departments with a warm friendly greeting
* Log all incoming calls, expedite and oversee special requests from the Front Desk
* Dispatch guest requests to housekeeping personnel
* Maintain a Lost/Found logbook and secured items for safekeeping
* Responsible for all room attendant assignments, accounts for all rooms and makes room status information available to the front desk
* Track clean room summary report
* Clean rooms as needed and perform all related responsibilities of room attendant
* Meet the attendance guidelines of the job and adhere to departmental and company policies
* Maintain housekeeping report log daily, maintenance log, early check out sheet and rush room report, Room Status update sheet, all housekeeping reports for the department
* Maintain a clean office environment
* Use of proper radio etiquette
* Maintain all radio and device logs and inventory for the department
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
MINIMUM QUALIFICATIONS:
* High school diploma or GED required
* Some college courses preferred
* Two years housekeeping experience preferred
* One year of supervisory experience preferred
* Must demonstrate the following essential knowledge and skills:
* Must be highly self-motivated and self-directed
* Possess strong written and verbal communication skills
* Excellent interpersonal, customer service, team building and problem solving skills are required
* Ability to handle multiple priorities in a fast-paced environment
* Must be able to operate and I-Touch Handheld
* Must be able to use a handheld radio for communication
* Neat, professional appearance with excellent personal hygiene
* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
* *Knowledge of AS400, PROMUSP, LMS
* *Proficient in the use of Hotsos/REX programs
* *Knowledge of Harrah's employment policies, BBP Training and Risk Management
* Not required at time of hire; may be learned in probationary period agreed upon at time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Must be able to stoop, bend, reach, kneel, twist, stoop, push/pull and grip items
* Must be able to lift up to50 pounds
* Must be able to respond to visual and aural cues
* Must be able to read, write, speak and understand English
* Must be able to work in small, shared office space
* Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level
* Must be able to be on feet for long periods of time
* Must be able to tolerate cleaning chemicals without developing an allergic reaction
* Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
* Must be able to work around dogs/pets
* Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
* Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino& Hotel reserves the right to make changes in the above job description whenever necessary. 6.15.15